Questions & Answers
Purchase Orders
Q: Can I change the collection date on my
Purchase Order I received today, we do not have enough time to
pack the goods?
A: Yes, this can be done by immediately contacting Exel Logistics and then
advising the Bureau of the amended date (before they print your labels).
Q: My Purchase Order type (normal/ratio/franchise)
has been raised incorrectly, can you change this?
A: Kewill are unable to change your PO’s, contact your Bhs Buyer to cancel
and re raise. Remember to advise the Bureau that your order has been cancelled
before they print your labels.
Q: I do not have enough stock to fulfill
my PO received today, what should I do?
A: You will need to amend your order. On receipt of the order details, call
Bhs, obtain an amendment code and then advise the same to Kewill Bureau on
an Amendment Form.
Q: I have received my labels but do not have
enough stock to fulfill the original order, can I still use this
consignment of labels?
A: No, you will need to get new labels. Contact Bhs for an amendment code and
then advise the Bureau on an Amendment Form.
Availability
Q: Why are BHS saying my availability is
zero?
A: The Bureau did not receive an availability report for Friday’s declaration,
thus your figures have been set to zero or there was a problem with your csv
file you submitted to us.
Q: Can I declare availability on Monday/Tuesday/Wednesday/Thursday?
A: Yes but figures entered during the week will be set to zero on Friday, therefore
you will need to make a further declaration on Friday.
Q: Can I use my own template for availability?
A: No, the Bureau will not accept availability details on you own template
Q: Can I have another availability template
report sent to me?
A: Yes, the Bureau can email you a replacement form whenever requested. Just
call us on 01603 779307/8 to arrange.
Q: Why isn’t a certain style appearing
on my availability?
A: The Availability Report is manufactured on information supplied to the Bureau
electronically from BHS, any mistakes or omissions should be taken up with
BHS in the first instance
Invoicing
Q: Why have I not received any copies of
my Bhs invoices from you?
A: If you have despatched your goods to Bhs, you must complete a Confirmation
of Despatch Form and return to Kewill for them to raise your invoices.
Q: The Bhs invoice you have raised is incorrect,
can you amend it?
A: No, the invoice is generated from the system information used on your initial
Purchase Order. If anything has changed and you have not informed the Bureau
before printing your invoices, it cannot be rectified by the Bureau. Contact
Bhs Finance.